Your IT person stays in charge. We add a help desk, security monitoring and specialists for the moments when the workload is bigger than one team can carry.
Get a Free IT AssessmentNobody understands your company’s technology better than the person who runs it. What they rarely have is spare time, a backup for vacations and a security team watching alerts at night. Co-managed IT supplies those without replacing anyone. Co-managed IT support sits alongside your internal team rather than over it.
You choose the split. Some teams pass off the help desk so their lead can finish projects. Others keep daily support and hand over monitoring, patching and backups. Prefer a complete outside team? Outsourced IT services cover everything, and managed IT services explain the core plan.
Weighing whether to grow your own department? Read managed IT services vs in-house IT in Austin. If you only need occasional help, IT support services may be enough.
One or two people cannot answer every ticket, watch every alert, patch every machine and still ship the projects leadership wants. Something gives, and it is usually security or documentation.
Co-managed IT removes the repetitive load and covers vacations, sick days and the 2 a.m. alert, so your team can spend its energy on work that moves the company forward.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Austin office.
Password resets, new laptops and everyday questions flow to our help desk, leaving your internal team free for work only they can do.
Tickets follow your rules and escalation paths. Your lead sees only what truly needs them, with the notes already attached.
Monitoring, patching and threat response keep running when your own team is offline, in meetings or on vacation.
Alerts are reviewed continuously so nothing sits over a weekend. Your team receives a monthly summary and keeps the final say on every change.
Cloud migrations, office moves and network upgrades get the specialists and hours they need without derailing daily support.
Specialists join for the length of the project and hand everything back, fully documented. Your person keeps control of decisions and timelines.
Your staff work in the same monitoring, ticketing and documentation platform we use, with no licenses to buy.
Everyone looks at the same screen, so nothing hides in a separate system.
Plenty of shops can fix a laptop. These are the reasons Austin businesses give for choosing Endpoint Austin and staying.
Our team knows which Downtown buildings need paperwork before anyone touches the riser room, how summer heat and flash floods threaten equipment closets and how long it really takes to get from the Domain to Bee Cave on a Friday. That local knowledge means faster, calmer fixes.
Your network, devices and backups are watched day and night. Most issues are resolved before anyone notices, and when something needs your attention you get a plain explanation.
After a free assessment you get a per-user quote listing every included service. No hourly surprises, no unexpected after-hours charges and no fine print about what counts as extra.
Companies with their own IT staff are found all over Central Texas. These are the areas where co-managed support is most common.
Downtown towers and converted buildings host law firms, agencies and tech teams that share risers, badge systems and tight loading docks. Managed IT here means coordinating with building management and keeping Wi-Fi and remote access dependable on busy festival and event weeks.
Consultants, lobbyists and contractors working near state government handle sensitive documents and tight deadlines. Managed IT adds strict access control, encrypted devices and backups that stand up to audits.
Technology companies and regional offices around the Domain add people quickly and rely on dependable Wi-Fi and cloud tools. Managed IT keeps onboarding repeatable and security consistent across every new laptop.
Boutique agencies, clinics and creative studios south of the river run lean teams with few spare hours for IT. A managed plan covers help desk, updates and backups for one predictable monthly fee.
Startups, production companies and makers in East Austin move into older buildings with limited wiring and change layouts often. Managed IT plans Wi-Fi carefully and separates guest and business networks.
Wealth managers, medical practices and professional offices in the Hill Country suburbs depend on private, secure systems. Managed IT keeps client data encrypted and gives small teams the support of a large IT department.
Technology, healthcare and manufacturing companies in Round Rock often run office and light-industrial networks side by side. Managed IT keeps them separate, monitored and supported.
Growing contractors, clinics and service companies in the northwest suburbs add staff and locations fast. Managed IT scales support and security to match without a full-time hire.
Co-managed IT sits between going it alone and handing everything over. For the bigger cost question, read managed IT services vs in-house IT in Austin.
| Topic | Co-Managed WithEndpoint Austin | In-House Team Alone | Break-Fix IT |
|---|---|---|---|
| Who decides | Your IT lead | Your IT lead | Whoever shows up |
| Help desk capacity | Your team + our help desk | Your team only | Not included |
| Nights & weekends | Monitored 24/7 | Usually nobody | Not covered |
| Vacations & sick days | Covered | Gaps | Not applicable |
| Specialist skills | On call | Hire or contract | Billed per job |
| Tools & licenses | Included & shared | Bought separately | Not included |
| Documentation | Shared & central | Varies | Rarely kept |
| Cost | Below full outsourcing | Another salary | Hourly |
Co-managed IT is measured by how much your own team can finally finish.
Routine work and night alerts move off their plate.
Threats are watched even when your team is offline.
Specialists keep big projects moving.
Professional tools without new licenses.
Organizations with internal IT staff use co-managed IT in different ways. These pages show how.
24/7 monitoring and HIPAA-ready processes alongside your internal team.
ManufacturersHelp with plant networks and office systems while your team runs production IT.
Software CompaniesSecurity monitoring and project support behind a small internal team.
Construction CompaniesField, job-site and office support behind a lean IT staff.
Our old provider took until the next day to answer. Now someone picks up within minutes and most things are solved on the first call. The daily IT grumbling in our office stopped.
We moved providers during a product launch and expected trouble. Everything kept working for the three weeks it took, and we got full documentation at the end. Nobody lost a day.
Every repair used to come with its own invoice. Now we pay one monthly amount, get a short report and talk about upgrades before anything fails. IT planning takes minutes now.
Your free assessment ends with a proposed split and a written quote. If full outsourcing or a lighter option fits better, we tell you. Then you decide.
An arrangement where your internal IT person or team keeps control and an outside provider adds help desk capacity, monitoring, security and specialists. You decide what is shared.
Usually less than a full managed plan, because your team keeps part of the work. The pricing guide explains the models.
No. It is built around your internal team. They keep the decisions, and we take routine work and after-hours alerts.
Anything you choose: help desk overflow, monitoring, patching, backups, security, projects or vacation cover.
You can, and most teams like having professional monitoring and ticketing without extra licenses. We can also work in your existing tools.
Your team does. Access is shared by agreement, documented and changeable whenever you like.
Yes. Specialists join for migrations, moves or upgrades and hand everything back when the project ends.
Everything is documented and shared, so we can cover the gap at once. Many companies then move to outsourced IT services until they hire again.
With a free assessment. We review your setup and your team’s workload and propose a split that makes sense.
It fits companies that already have at least one IT person. If nobody handles IT today, small business IT support is the better start.
Need something slightly different? These services cover the same ground from another angle.
A free assessment shows where your team needs help and what it would cost.